Shipping & Delivery
Customer Service
Shipping & Delivery
How your order travels from our warehouse to your door: processing time, delivery windows, tracking and what to do if something does not turn up.
- Free shipping over $68
- Tracked delivery
- Worldwide
Processing time
01Orders leave the warehouse
Orders are packed and dispatched within [order processing time]. Orders placed on weekends or public holidays start processing the next business day.
Items bought with custom printing take longer, because the name and number are applied to order. Custom orders typically need [custom print lead time] of preparation before they ship.
Delivery windows
02Estimated transit time after dispatch
Estimates below run from the day your parcel is dispatched, not the day you ordered.
| Destination | Estimated delivery | Tracking |
|---|---|---|
| United States | [delivery time — United States] | Tracked |
| Canada | [delivery time — Canada] | Tracked |
| United Kingdom & Ireland | [delivery time — UK & Ireland] | Tracked |
| Europe (EU & non-EU) | [delivery time — Europe] | Tracked |
| Australia & New Zealand | [delivery time — Australia & NZ] | Tracked |
| Rest of world | [delivery time — rest of world] | Tracked where available |
Shipping costs
03One threshold, no surprises
- Orders of $68 and over ship free.
- Orders under $68 are charged a flat rate of [shipping rate under $68] per order.
- Shipping is calculated at checkout before you pay, so the total is never a surprise.
- We do not add packaging or handling fees on top.
Multiple items in one order ship together whenever possible, so you pay one shipping charge rather than one per item.
Tracking your order
04Follow the parcel
As soon as your order is dispatched you receive a confirmation with a tracking reference. Tracking can take up to [first tracking scan delay] to show its first update while the carrier scans the parcel into its network.
Duties, taxes and customs
05For international orders
Orders shipped outside the United States may be subject to import duties, VAT or a customs handling fee charged by your local authority once the parcel arrives. These charges are set by your country, not by us, and are the responsibility of the recipient. We declare parcels at their true value and cannot mark an order as a gift.
When something goes wrong
06Delays, lost parcels, wrong address
My tracking has not updated for days. What now?
Tracking gaps are normal on international routes — parcels often go quiet between the export and import scans. If there has been no movement for [tracking stale threshold], contact us with your order number and we will open a trace with the carrier.
My parcel is showing as delivered but I do not have it.
Check with neighbours and any building reception or front desk first, and look for a collection card. If the parcel still cannot be found, contact us within [delivery claim window] of the delivery scan and we will work through the carrier claim with you.
I entered the wrong address.
Message us immediately. If the order has not been dispatched we can usually correct the address. Once a parcel is in transit the address cannot be changed, and re-shipping to a corrected address is charged at [re-ship fee].
Can you combine two orders into one parcel?
If both orders are still unprocessed we can usually merge them. Send both order numbers as soon as possible — once the first parcel is packed it travels on its own.
Do you ship to PO boxes and military addresses?
Yes, [PO box / APO-FPO shipping] included. Some carriers require a phone number for these addresses, so please include one at checkout.
Need a delivery estimate before you buy?
Tell us your country and the date you need the jersey by, and we will give you a straight answer.
