Contact Us
Customer Service
Contact Us
One inbox, real people, plain answers. Give us your order number and we can usually sort things out in a single reply.
- Help by email
- Order help
- Sizing advice
How to reach us
01Email is fastest
Write to fanservice2026@outlook.com. Include your order number if you have one — it saves a round trip.
Response time
We reply within 24–48 hours. Peak season and public holidays can add a day, and we always answer in the order messages arrive.
Support hours
[support hours]. Messages that land outside these hours are answered the next working day.
Language
We answer in English. Keep it simple and direct — no need for formal phrasing.
Before you write
02Three things that speed it up
Your order number
It is in your confirmation and dispatch emails, and it starts your message in the right queue straight away.
A photo, if something is wrong
For damaged, defective or misprinted items, attach a photo of the jersey and the packaging. One clear picture usually replaces three emails.
Your size and height
For sizing questions, tell us your chest measurement and height. We can then recommend a size instead of just quoting a chart.
Route your message
03Get it to the right place first time
- Order status, tracking or delivery problems → email us with the order number
- Returns and size exchanges → read Returns & Exchanges first, then email the return request
- Sizing doubts → size guide, or email your measurements
What we cannot do
04So there are no false expectations
- Change a delivery address once the parcel is in transit
- Mark an order as a gift or under-declare its value for customs
- Accept returns on custom printed jerseys unless the item arrived faulty
- Chase a carrier faster than its own internal trace process allows
I have not heard back yet — what should I do?
Check your spam folder first, then reply to your own message so it stays in one thread. Sending a second email from a different address splits the conversation and slows things down.
Can I call you?
We handle support by email so every conversation keeps a written record of order numbers and photos. That is why nothing here is instant — each reply is written by a person after reading your message properly.
Ready to send that message?
One email with your order number is usually enough for us to fix things in a single reply.
