Returns & Exchanges
Customer Service
Returns & Exchanges
Thirty days to change your mind. If the fit is wrong, the crest is misprinted or you simply picked the wrong colourway, here is exactly how to send it back.
- 30-day window
- Unworn items
- Size exchanges
The 30-day window
01Counted from delivery
You have 30 days from the delivery date to request a return or exchange. Requests made after the window has closed can still be reviewed, but we cannot guarantee approval, because the return has to reach us while the item is still sellable.
What can be returned
02The short checklist
- Unworn, unwashed and in the same condition you received it
- Original tags and packaging still attached
- No marks, odours, pet hair, perfume or deodorant transfer
- Proof of purchase — order number or confirmation email
What cannot be returned
- Custom jerseys printed with your own name, number or patches
- Personalised or team-issued items made to order
- Items returned after the 30-day window without prior agreement
- Items that show signs of wear, washing or alteration
- Gift cards
How to start a return
03Three steps
Send us a request
Email fanservice2026@outlook.com with your order number, the item you want to return and the reason. If it is a size exchange, tell us the size you would like instead.
Get your return instructions
We reply within 24–48 hours with the return address and any reference number you need to include in the parcel.
Ship it back
Send the parcel with a tracked service and keep the receipt. Return shipping is paid by the customer, except where the item arrived damaged, defective or incorrect.
Refunds
04Timing and method
Refunds are issued to the original payment method.
| Stage | What happens | Timing |
|---|---|---|
| Parcel received | We inspect the item and confirm it meets the condition checklist | 3–7 business days |
| Refund issued | You get an email confirming the amount and the payment method | 7–14 business days |
| Funds visible | Your bank or card issuer posts the refund to your statement | 7–14 business days |
Shipping charges are refunded when the return is caused by our error — a damaged item, a misprinted jersey or the wrong item sent. In all other cases the original shipping cost is not refunded.
Exchanges
05Wrong size, right jersey
Size exchanges are handled as a return plus a replacement order, which keeps the stock moving and gets the right size to you faster. If the size you want is out of stock we will offer a refund or a store credit instead, whichever you prefer.
Damaged, defective or wrong item
06Our mistake, our cost
Send us a photo of the item and the packaging within [damage report window] of delivery. Once we can see the problem we arrange a replacement or a full refund — including the shipping cost — and you do not need to pay return postage.
Can I return something I bought on sale?
Sale items follow the same 30-day window, provided they are unworn with tags attached. Final-sale items are labelled as such on the product page.
Do you refund the original shipping cost?
Only when the return is our fault — damaged, defective or incorrect items. Otherwise the original shipping charge is non-refundable.
How long does an exchange take?
Once the returned item reaches us, the replacement is dispatched within [exchange dispatch time] and travels at normal delivery times.
Can I return part of an order?
Yes. You can return individual items; just list them clearly when you contact us so we refund the right amount.
Need to send something back?
Email us with your order number and we will reply with the return instructions within 24–48 hours.
